Sales Bonaza

Last few weeks since my last blog, I have been rushing to different sales from Espirt to Mango to Adidas and today Robinsons, Metro and Topman and the next one Isetan. HAHAHA and BROKE. "When is the next pay?" I am fiancially unhealthy at the moment. OK OK! Teacher is also human and like to shop.

Three interesting incidents, concerning three companies, happened that really frustrates me a lot.
1) Citibank Singapore SUCKS (Excuse me for the language, but it is true.)
2) C-Jade Express at Wisma is not EXPRESS enough.
3) Robinsons sales is TERRIBLE!!!!!!!!

1. Why

sucks?

Citibank sent out sms and email that if we spend $1000 between this period, we can get a $50 Tangs voucher. WOW! What a good deal! But it did not come true. Why? The first time i went to the citibank counter at Lido, the counter staff told me the vouchers are only only limited to weekends, Saturday and Sunday only. Fine, that weekend, I went again at 12pm (The time which the counter opens) and that same counter staff told me that the vouchers are all distributed already and limited to only 100 customers per day and have to quene before 10 to get the vouchers. RATS!!!! And the following Sat, I reached the counter at 10am and guess what I saw? WAH KAO!!!! The quene extends all the way beyond Lido 3, up the steps outside Lido 4 and back down the slope. The smae Joker Counter staff have counted the number of people and told me not to quene anymore, coz the 100 vouchers have their owners oready. Frustrated, I went to buy movie tickets for a show later that day and spoke to the ticket lady. She said that some CLOWNS actually start to quene at 7 o'clock in the morning and on the first day, some people actually fought.

Among all the credit cards I have, Citibank is the WORST!!! I can say this coz I have credit cards from no less than 5 banks. If I know that this promotion is so crappy, I will have sign on my son medical bill on the Espirt Standard Chartered Card, at least, I got Espirt dollars to spend. My wife too faces lots of problem with the Citibank credit card, so much for all the brainless first class honours people that they hire.

2. C-Jade Express is not express.

First, I have to define what is Express to me, to be fair. If a eatery states that they are express, obviously they have to take orders and serve the food fast. This idea is taken from fast food. After my failure in getting a voucher(Thanks to Citibank), my wife and I decided to try the new C-Jade (Not so Express) EXPRESS. After making my order, I waited for 15 minutes for the food to come before I make noise. We are rushing for a show too, being EXPRESS, we thought everything will be fast. Waiting 15 minutes for fast food is way out of my idea of fast food. Hence, I took the time to analyse the system and compared it to YOSHINOYA and PEPPER STEAK, both japanese fast food.

C-Jade should be like YOSHINOYA by serving food to customers immediately after customers make their order. If not able to do so, then C-Jade is just merely a eatery, should not used EXPRESS, giving customers false promises.

If C-Jade insist on using the number tags, then they could learn from PEPPER STEAK. All customers are required to quene at the counter. When the customers make order, the staff will plan where the customers will sit, which is a plus. Because only customers who have made order will have a seat and they do not have to find their own seat. At C-jade, any customers can just go in and sit there, leaving these who have ordered without a seat. Another plus point is the staff knows where are the numbers and able to serve the food quickly, unlike C-jade, staff waste time looking for number tags.

Another thing to learn from both fast food resturants is serve the customer their drinks immediately when they make the order and with their food. Why? What to they expect me to do when I wait for my food? play with my toes? With a drink, time do not seem to fly so fast.

Thirdly, I believe all the food can be pre-prepared. You do not have to wait for the customer to order chicken rice to chop the chicken. My school canteen aunty can serve more customers in 30 minutes than C-jade in 1 hour, can you believe this? The food is chopped and in their proportion before recess. After all C-jade serve similar stuff steamed chicken and roasted duck, right? It took them 20 minutes to serve chicken rice and roasted duck rice, they must be out of their mind.

Let's leave Robinsons for the next blog while this gets a bit long.

Smile and have a great DAy!!!!1

Just a note, SIX MORE DAYS to school re-open ARGH!!!!!!! SO HORRIBLE!!!!